Terms & Conditions of Use & Sale

The websites www.caneza.com and www.canezaperfumes.com (together referred to as the “Website”) are operated by CALANTI PERFUMES L.L.C, a UAE limited liability company headquartered in Dubai, UAE, registered throughout the United Arab Emirates.

By accessing or using the Website, you agree to these Terms of Use, our Privacy Policy, and Policy Pages present on the website. You must not:

- Use the Website for unlawful or unauthorized purposes

- Attempt to disrupt or gain unauthorized access to systems, data, or networks

- Reproduce, copy, distribute, or exploit any part of the Website beyond private, non-commercial use.

We reserve the right to modify or suspend the Website or any part thereof without prior notice.

Any content you submit such as reviews, photos, or feedback (“Your Content”) must be truthful and lawful. By submitting Your Content, you grant Canéza a worldwide, non-exclusive, royalty-free license to use, copy, reproduce, modify, distribute, publish, translate, and display it in any media. We may remove any content that violates these terms at our discretion.

To use the Website and make purchases, you must:

* Be at least 18 years old

* Have legal capacity to enter into contracts;

* Be purchasing as an individual consumer (not for resale or business purposes).

- Order Acceptance: All orders are subject to product availability and confirmation. We may decline or cancel any order due to stock issues, payment failures, suspected fraud, or breach of these terms.

- Pricing & Payment: Prices displayed are in AED (UAE) inclusive of applicable VAT. Payment is processed securely via our partnered payment gateway.

- Shipping & Delivery: Available in the UAE, with delivery charges and timelines provided at checkout. Risk of loss transfers upon dispatch.

- Returns & Refunds: Unused, unopened products may be returned within 7 days per our Returns Policy. Refunds will be made via the original payment method or credited to your Canéza Wallet, where applicable.

All content on the Website trademarks, logos, designs, graphics, text, and videos is the property of Canéza or its licensors. You are granted a limited license for private, non-commercial use only. Any unauthorized reproduction, modification, distribution, or public display is strictly prohibited.

To the maximum extent permitted by law, Canéza is not liable for:

- Indirect, incidental, special, or consequential damages arising from your use of the Website or products

- Any website interruptions, errors, inaccuracies, or virus infections;

- Damages caused by technical failures in networks or your inability to access the Website.

Where applicable law limits these exclusions, our liability shall not exceed the value of the purchase you have made.

You agree to indemnify, defend, and hold harmless Canéza and its affiliates, officers, directors, agents, and employees from any claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees), arising from:

- Your breach of these Terms,

- Your violation of any law or third-party rights,

- Your misuse of the Website or products.

Canéza reserves the right to control the defense and settlement of any claim.

The Website is provided “as is” and “as available.” We reserve the right to change, suspend, or discontinue any part of the Website, products, or services at any time. Temporary unavailability may occur due to scheduled maintenance or unexpected issues—your continued use implies acceptance of these conditions.

These Terms are governed by the laws of the United Arab Emirates. Any disputes shall be subject to the exclusive jurisdiction of the Dubai courts.

We may update these Terms from time to time. The version in effect at the time of your order or use will apply. Please review these Terms regularly, continued use after updates constitutes acceptance.

If you have any questions or concerns, please contact us: Email: admin@caneza.com

Users must not use the Website for any activities that are fraudulent, offensive, defamatory, harassing, or that violate public morals or religious values under the laws of the United Arab Emirates or the Kingdom of Saudi Arabia. Misuse may result in account termination and potential legal action.

For UAE orders, products are dispatched locally, and no cross-border customs clearance is required.

All prices displayed on the Website include Value Added Tax (VAT) in accordance with the applicable tax regulations in the UAE. You will receive a tax-compliant invoice upon purchase.

These Terms are available in English and Arabic. In case of any discrepancies, the English version shall prevail unless otherwise required under applicable law.

Canéza shall not be held liable for any delay or failure in performance resulting from causes beyond its reasonable control, including but not limited to natural disasters, government actions, customs delays, war, internet outages, labor disputes, or pandemics.

Our Website may contain links or integrations to third-party services or websites (e.g., payment gateways, social media, delivery tracking portals). Canéza is not responsible for the content, privacy practices, or terms of these external platforms. We advise reviewing their respective terms and policies before engaging.

We reserve the right to suspend or terminate any customer account without notice in cases of suspected fraud, abusive behavior, or violation of these Terms.

Your personal data is processed in accordance with our Privacy Policy. By using the Website, you consent to such processing as described therein.

By placing an order or subscribing, you consent to receive communications electronically. You may opt out of marketing emails at any time via unsubscribe links.

If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

These Terms, together with our Privacy Policy and other referenced policies, constitute the entire agreement between you and Canéza regarding your use of the Website.

In the event of any dispute arising out of or relating to these Terms or your use of the Website, both parties agree to attempt to resolve the matter amicably through good-faith negotiations before pursuing formal legal action.

The Website and all products and services are provided on an “as is” and “as available” basis, without any warranties, express or implied. Canéza does not guarantee that the Website will be uninterrupted, error-free, or free from viruses or other harmful components. Additionally, Canéza makes no warranties regarding the accuracy, reliability, or results obtained from using the Website or products. To the fullest extent permitted by law, all implied warranties of merchantability, fitness for a particular purpose, and non-infringement are expressly disclaimed.

You are responsible for maintaining the confidentiality of your account credentials, including your username and password. You agree to notify Canéza immediately of any unauthorized use or suspected breach of your account. Canéza is not liable for any loss or damage resulting from your failure to protect your account information.

All products purchased through the Website are for personal, non-commercial use only. You agree not to resell, distribute, or use the products for any commercial purpose without prior written consent from Canéza.