FAQs

From the “Log In” section, click the link “Create an Account” which directs you to the Create an Account form. Simply enter the required information into the fields marked with an asterisk and click “Submit.

To access the My Account section, enter your username and password into the “Sign In” window.

Please click the Forgot Your Password? link. You will automatically receive an e-mail prompting you to create a new password.

We proudly deliver Canéza’s luxurious fragrances throughout the United Arab Emirates, reaching you wherever you are. Kindly note that delivery is subject to the coverage areas of our trusted carrier partners.

Choose your fragrance and click “Add to Bag.”
Review or adjust your selection anytime via the bag icon at the top right. Proceed to checkout and complete your payment.
A confirmation page with your order number will appear, followed by an email to bienvenue your purchase

As you proceed to your bag, you’ll find the option to mark your order as a gift - from there, allow us to curate the experience with the elegance it deserves. Each order is lovingly prepared and beautifully gift-wrapped, with this service offered to you completely free of charge.

We support all major payment methods to ensure a smooth and convenient shopping experience.

Payments are processed securely through our trusted payment gateway partner. Your banking information is never transmitted through our website, ensuring that all credit card transactions are completely safe and protected.

Your invoice will be included in the confirmation email sent once your order has been dispatched.
If you have a Canéza account, you can also access your invoices by navigating to “My Account” and selecting “Orders.” Simply click the “Download Invoice” link to view and print your invoice at your convenience.

At Canéza, we believe that the luxury of fragrance is complemented by the grace of impeccable service:

• United Arab Emirates: Delight in our complimentary next-day delivery for orders placed before 10:00 PM For those seeking a touch of immediacy, same-day delivery is offered at a modest fee for orders confirmed before 03:00 PM in select locales.

Please note, in the spirit of perfection, that delivery times may gently vary for remote areas based on carrier availability and coverage.

Once your order is shipped, you will receive an email from Canéza containing a tracking link allowing you to follow your fragrance’s journey right to your doorstep

You can create a return directly through our website within 7 days of delivery. Please ensure products are unopened and sealed; tester samples do not need to be returned. For full details, please visit our Returns Policy page.

Embark on a delightful olfactory journey with Canéza. Our AI Chatbot, your personal guide, will gracefully explore your tastes, moods, and inspirations to unveil the fragrance that captures your essence. Allow us to help you discover your signature scent a true expression of elegance and individuality, à la française.

To preserve the delicate allure of your Canéza fragrance, shield it from heat, air, and light, the timeless adversaries of every perfume. Always keep the bottle elegantly sealed and, when possible, rest it in its original packaging, especially if the surroundings are brightly lit. Keep it away from warmth and direct sunlight. With these refined touches, your fragrance will retain its enchanting essence for years to come, comme un trésor précieux.

There are two elegant ways to wear your Canéza fragrance:

• Apply gently to pulse points, the wrists, the neck where the scent mingles with your skin to create a uniquely personal and irresistibly captivating aura.
• Alternatively, spritz lightly on the inside of your clothing or its lining to preserve the fragrance’s pure essence. Please take care with delicate fabrics, as this method safeguards them from any unwanted traces.